Quality Policy
We believe that The Ontime Automotive Group is one of the leading automotive service providers operating across Europe. Accordingly, we are committed to achieving class-leading performance throughout all aspects of our business. Through innovation, service, expertise and competences we are committed to meeting demanding regulatory and stakeholder requirements and to wherever possible assist our customers in meeting their strategies and targets incumbent upon them.
The Quality Management System Policy of Ontime Automotive Ltd declares the company’s commitment to providing a quality automotive service by:
- Conforming to customer, stakeholder and applicable requirements
- Providing services that ensure customer satisfaction is enhanced wherever possible and is controlled by experience, expertise, capability and performance
It is our policy to implement and maintain an effective process-based Quality Management System by promoting awareness and understanding of the system among employees and ensuring adequate resources and training are available to support continual improvement of all our services.
Our Quality Management System provides a risk-based approach to thinking, managing opportunities, and mitigating risk, ensuring undesirable quality service issues are identified and managed at the earliest stage possible.
The importance of continual improvement in the organisation will be reinforced by the setting and reviewing of goals and objectives based on:
- Key performance indicators
- Audits
- Stakeholder, customer and employee feedback
The management systems are reviewed periodically by senior management and revised as and when necessary to meet changes in the needs of the company, our customers or other stakeholders and continue to reflect the aspirations and objectives of the business.
The ultimate responsibility for Quality lies with The Ontime Group’s Board of Directors.
Date: 8th February 2025
Name: JUSTIN BRINKLOW
Title: MANAGING DIRECTOR