TERMS OF BUSINESS: Ontime Rescue & Recovery

1 GENERAL
1.1 Definitions
“The Company” means Ontime Rescue & Recovery Limited.
“The Customer” means the person who accepts a quotation of the Company and/or whose order is accepted by the Company
“Contract” means the contract for sale by the Company and purchase by the Customer of the goods/service
“Director” a director of Ontime Rescue & Recovery Limited

1.2 All orders received, whether verbal or in writing, are subject to these terms & conditions as agreed in writing between the Company and the Customer but which in any event prevail in exclusion to all terms & conditions

1.3 The Company accepts vehicles for repair, rescue, recovery, for examination with a view to estimating for repairs, for garaging or pending sale or for any other purpose, only on and subject to the following terms and conditions (in addition to any conditions stated on the face hereof)

1.4 These terms & conditions can only be varied in writing by a Director of the Company

2 ORDERS
Estimates are effective only for 28 days after dispatch. If instructions are not received  from a Customer (in response to an estimate rendered) within 28 days from dispatch of the estimate, the Company may charge its usual garage rates from the date the vehicle was received until its collection  (Note:- The Company does not as a general rule make any such charge for garaging pending instructions, if the repairs are ultimately carried out by the Company and duly paid for)

2.1 All estimates by the Company are based on the current cost to the Company of labour, material and spare parts at the date of estimate, and in the event of any variation occurring before or after acceptance the Company may if it thinks fit require the Customer to pay on completion of the work any increase due to such variation

If no price is stated or if part only of the work covered by the estimate is carried out the Company shall be entitled to charge a reasonable and proper price for the work done (including any stripping down leading to determination as to the practicability or otherwise of any work and reassembly) and for materials and spare parts supplied

2.2 If in the opinion of the Company it is impracticable for any reason to carry out any work it is instructed to carry out it shall be entitled to refrain from carrying out or completing such work (notwithstanding that an estimate may have been given therefore) and to carry out only such work as in the opinion of the Company may be practicable

 Variation of any kind in the estimate, or the scope of the repair or the prices chargeable, or otherwise howsoever, shall be subject to all  these conditions, and so that any such variation shall not be deemed to constitute or create a new or separate contract, and the original contract shall remain in force, but as so varied  no act of commission or omission by the Company in relation to any vehicle shall constitute a ‘deviation from the contract’, nor shall any such act disentitle the Company to the benefit of any of these Conditions

 Every endeavor will be made to carry out the work by the time desired, but the Company shall not be liable for any delay howsoever occasioned and this notwithstanding that a definite date for completion may be specified

 Any work done or goods supplied in relation to a vehicle, by the order of any driver in the Customer’s employ, or by any person who is reasonably believed to be acting as the Customer’s agent, or by the order of any person to whom the Company is entitled to make delivery of the vehicle, shall be paid for by the Customer

3 PAYMENT
3.1 Unless otherwise agreed in writing payment for all good/services supplied is due on completion of work, but the Company may demand a deposit before commencing or in the course of any work a repair is completed for the purpose of these conditions when notice has been given that the vehicle is ready for collection

3.2 If the Customer has received in writing approval to pay on account the Company expects payment within 30 days of the invoice date

3.3 The Company may at any time and without notice revoke any agreement as to credit terms so that payment for the goods/services become immediately payable on delivery

3.4 Unless otherwise agreed in writing and signed by the Company, interest on all accounts and other charges at the rate of 5% above the current base rate of HSBC Plc shall be payable if the payment remains outstanding beyond any date set for payment in accordance with terms hereof

3.5 If the Customer’s indebtedness to the Company is not satisfied within three months from the first account rendered to the Customer, the Company may without notice, sell the vehicle and/or the contents thereof by public auction or private treaty, the net proceeds of sale shall be applied towards satisfying monies due from the Customer to the Company, and any balance shall be paid by the Company to the Customer on demand

  The Company shall have a general lien on a vehicle and all its contents for all monies owing to the Company by the Customer or any account whatsoever the Company shall be entitled to charge garage rent during any period in which the vehicle is retained by virtue of the lien

 Where in any case a driver who, so far as the Company is aware, has authority to collect the vehicle, collects the same, the Company shall not be responsible to the Customer for any loss or damage resulting on the grounds that such driver had in fact no such authority, and this notwithstanding that delivery may have been made without payment of the Company’s account it shall not be obligatory upon the Company to seek confirmation of the authority of any person reasonably believed to be then, or to have been at some time connected with the Customer

 If a vehicle is not collected, and the Company’s charges are not paid within 24 hours after delivery of the vehicle to the Company, the Company may charge its current storage rent at £5 a day in respect of the vehicle from the date of completion of the repairs until collection or disposal under Section 8 hereof or as the case may be

 In connection with any inspection, repair or contemplated repair, or other purposes for which a vehicle is accepted by the Company, testing, taking the vehicle to the coachbuilders or other specialists, demonstrations, etc, the Customer is deemed, unless express notice in writing is given to the contrary, to have authorised the driving of the vehicle on the road or elsewhere

 Except in the case of consumer transactions the Company is not responsible for loss or damage to vehicles or other property whatsoever however occasioned, except when such loss or damage is caused by the negligence or deliberate act of the Company or its servants.  Under no circumstances will the Company accept liability for loss or damage outside its control or for any indirect or consequential loss or damage, except direct physical damage to persons or property

 The Customer shall be entitled to the benefit of any warranty to which the Company is entitled as against the manufacturer of parts and materials supplied by any sub-contractor, all work carried out by the Company is warranted against failure due to defective workmanship for a period of three months/3,000 miles, whichever occurs the first, this warranty extends only to repairs actually undertaken and does not cover progressive fault diagnosis it does not affect any statutory rights

 All parts removed by the Company in the course of repair shall, if not claimed by the Customer within 14 days after the completion of the repair be deemed to be wholly abandoned to the Company and they shall become the Company’s absolute property accordingly

 Any notice to the Customer posted to his last known address shall be good notice

 Save where the context forbids, the expression ‘vehicle’ wherever used in these Conditions includes car, lorry, van, trailer, caravan, invalid carriage and cycle, and, as a separate unit or otherwise, engine, axle, gearbox, clutch, generator, starter, battery, and each and every component of a vehicle.

 No alteration or qualification of these printed terms and conditions shall be effective unless in writing, signed on behalf of the Company by a Director or a duly authorised officer of the Company, no other person has any authority to alter or qualify in any way the above printed conditions or to enter into any contract for repair for any of the purposes set out in the preamble above on behalf of the Company otherwise than on such conditions

 Unless otherwise stated, all service work undertaken is carried out in accordance with the manufacturer’s schedule

4 DAMAGE AND ALL OTHER QUERIES
 All claims for damage to a Customers vehicle and all other queries have to be submitted in writing to the Company’s offices within 14 days